Below are frequently asked questions regards the My Telford service.
Please see the table for details of browsers supported by My Telford. If you are unsure what browser version you are using go to What's My Browser to check.
| Browser | Supported | |
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| Internet Explorer 6 (IE6) |
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| Internet Explorer 7 (IE7) |
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| Internet Explorer 8 / 9 / 10 / 11 (IE8+) |
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| Microsoft Edge |  |
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| Google Chrome (latest version) |
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| Mozilla Firefox (latest version) |
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| Apple Safari (latest version) |
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| Opera (latest version) |
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Please contact us using the My Telford Enquiry form.
When signed in to My Telford click on "My Profile" and then "Update Profile". You can then change your Last Name on this page. When complete click "Save" and it will update your details.
Refer back to the email you received with the reference number on and use the Contact Us form. All your service requests should show on the dashboard of My Telford.
Please contact us using the Contact Us form.
When signed in to My Telford click on "My Profile" and then "Update Profile". You can then change your Address on this page. By changing the postcode it will display all addresses for that particular postcode and you can select the relevant one. When complete click "Save" and it will update your details.
